Baptist Memorial Hospital-Memphis

The East Memphis campus of Baptist Memorial Health Care includes our flagship hospital, Baptist Memorial Hospital-Memphis, which is one of Tennessee's highest volume medical centers. This 80-acre campus is also home to Baptist Memorial Hospital for Women, the Spence and Becky Wilson Baptist Children’s Hospital, Baptist Memorial Restorative Care Hospital, Baptist Heart Institute, Baptist Women’s Health Center and five (5) physicians’ office buildings.

Hospital Patient Guide & Forms

Visitor Guidelines

Family Waiting Rooms

Ambulatory Center Waiting Room

First floor; serves as check-in point for patients having surgery, GI or interventional radiology procedures. Families with patients still in surgery and/or recovery after 5 p.m. will be escorted to the Critical Care Waiting Room on the concourse level to wait for updates.
5 a.m. until 5:30 p.m.
901-226-1900

Cardiovascular Intensive Care Unit (CVICU)/Cardio-Pulmonary Transplant Unit (CPTU) Waiting Room

Second floor, for families and friends with patients in the CVICU/Transplant (rooms 2901-2940). While children are allowed in the waiting room, those under 16 years of age must be accompanied by an adult when visiting in the patient care area.
901-226-5955

ICU Waiting Room

Located on the concourse level for families with patients in ICU (rooms 201-246). While children are allowed in the waiting room, those under 16 years must be accompanied by an adult when visiting in the patient care area.
901-226-5888

Heart Cath (Catheterization) Waiting Room

Located in the admissions department on the first floor for families with patients having cardiac catheterization procedures.
901-226-5050

Overnight Guest Services

Stepdown and regular patient rooms have a sofa for an overnight guest. Please ask a staff member for linens. Guests should fold bedding each morning to help maintain a pleasant and tidy room. Our guests with patients in one of our critical care areas are welcome to stay overnight the in the family waiting room assigned to that unit. Both the ICU and CVICU/CPTU family waiting rooms have shower facilities, recliners and linens available for your convenience.

Parking: Self, Valet and Shuttle

Well-lit, security-patrolled garages are located on our hospital campus. Handicap parking is available in both the outside lots and on each floor of the parking garages.

Valet Parking is available at the main entrance to the hospital and at the entrance to 6025 Walnut Grove, Medical Plaza 1. This service is available at both locations Monday through Friday from 7 a.m. until 5 p.m. for a nominal fee.

Shuttle Service is complimentary and available at all times for transportation to and from the locations on the hospital campus, including Hampton Inn. For shuttle transportation to your vehicle, dial 6-5520 from any in-house phone located at any hospital entrance. For shuttle transportation from your vehicle to the building, dial 901-226-5520.

ATM: Vending area on the first floor next to the cafeteria.

Baby Changing Stations: Main lobby restrooms.

Food Service

Willows Café—First Floor

Weekdays
Breakfast:
6:30 a.m. until 10:30 a.m.
Lunch: 11:00 a.m. until 1:30 p.m.
Dinner: 4:00 p.m. until 8:00 p.m.
Grill: 6:30 a.m. until 8:30 a.m; 11:00 a.m. until 7:30 p.m.

The grill closes at 7:30 p.m.; Grab & Go items are available until 11:00 p.m.

Weekends
Breakfast: 6:30 a.m. until 10:30 a.m.
Lunch: 11:00 a.m. until 1:30 p.m.
Dinner: 4:00 p.m. until 7:00 p.m.
Grill: 6:30 a.m. until 8:30 a.m; 11:00 a.m. until 7:00 p.m.


Starbucks—First Floor
Weekdays: 6:30 a.m. until 11:00 p.m.
Saturday: 7:00 a.m. until 3:00 p.m.
Sunday: Closed

Vending machines are located on floors 2 through 4 next to the guest elevators. A large vending area is located on the first floor next to the Willows Café.

Specialized Amenities and Services

Counseling

Counseling services for patients: dietary, financial, health care choices, religious, rehabilitation and lifestyle arrangements.

Chapel

The chapel is located on the first floor of the hospital near the main entrance is always open to provide a quiet place for prayer and meditation.

Sunday service: 10:00 a.m. (Also viewable live on channel 6 in patient rooms.)
Weekday prayers: 9:30 a.m. until 9:45 a.m.

Gift Shop and Flower Deliveries

The Gift Shop is on the first floor at the hospital’s main entrance. Free delivery is available upon request. Dial 6-5822 from your room. 
Monday through Friday 8:00 a.m. until 8:00 p.m. 
Weekends: 9:00 a.m. until 8:00 p.m. 
Flower delivery: Local florists make deliveries to patients Monday through Saturday.

Hearing-Impaired Services

TDD (Telephone Device for the Deaf) equipment is available at no charge for our hearing-impaired patients. In addition, interpretation services are provided for our hearing-impaired patients upon request. Please contact the nursing staff or Help Line. More on hearing impaired services.

Interpretation Services

When needed, interpretation services are provided for patients who do not speak English. Please contact your nurse for assistance with obtaining a language interpreter. Learn more on translation services.

Laundry Room

A complimentary washer and dryer set is available on the third floor of the hospital. Detergent may be purchased in the gift shop.

Library

The Ann L. and Joseph H. Powell Library for patients and visitors is open weekdays from 8:30 a.m. until 4:00 p.m. and is on the 1st floor of 6025 Walnut Grove, Medical Plaza 1. Services include computer and internet access, faxing, photocopying, as well as health-related resources available for checkout.

Mail Services

Patient mail is received by our mailroom Monday through Saturday and is delivered to patients. Once you are discharged, your mail will be forwarded to your home address. Stamps may be purchased from the gift shop on first floor of the hospital. A mail drop is located in the guest elevator alcove on the first floor in the main lobby.

Notary Public

Please consult the local phone directory for notaries public. Hospital staff and volunteers are prohibited from witnessing or notarizing any documents related to a patient’s health care wishes.

Pharmacies (retail)

The Walnut Grove Plaza Pharmacy is in the building directly across from the hospital’s main entrance (Medical Plaza 1) and is available to you for any prescriptions or over-the-counter (OTC) medications you might need to take home upon discharge. 

Monday through Friday (Except holidays)
9:00 a.m. until 5:00 p.m.
901-226-5654

The Baptist Specialty Pharmacy is located next door to the Walnut Grove Plaza Pharmacy and is available to fill prescriptions for complex medical conditions. Prescriptions are available for pick-up or through mail order.

Monday through Friday (Except holidays)
9 a.m. until 5 p.m.
844-605-5496

Staff Uniform Colors

Most hospital staff members are dressed in uniforms of varying colors to help patients distinguish between those who perform different duties:

Royal Blue and/or White Nursing
Light Blue PCA/Patient Care Techs
Navy Blue Radiology, Unit Secretary, Environmental Services
Green Respiratory Therapist
Teal Phlebotomist, Patient Transportation
Olive Nurse Interns
White Lab Coat Pharmacist, Nurse Manager, Dietitian
White Shirt w/Black Slacks Dietary Assistant

 

Nondiscrimination Policy 

In accordance with Title VI and VII of the Civil Rights Act of 1964 and its implementing regulations, Baptist Memorial Hospital-Memphis, directly or through contractual or other arrangements, admits and treats all persons without regard to race, color, sex, age, disability or national origin in its provision of services and benefits, including assignments or transfers within the facility and referrals to or from the facility. Staff privileges are granted without regard to race, color or national origin.