Current ER Wait Time

Wait times are updated every 5 minutes and represent the average wait time during the past hour. The wait times listed here reflect the average time between the patient's arrival to the emergency department and when they are first seen by a doctor or nurse practitioner.

If you or someone you know is experiencing a serious medical emergency, call 9-1-1 immediately.

24-Hour Emergency Department

When you're faced with a health emergency, it's important to get to an emergency department fast. It's equally important to have access to high-quality emergency care from a skilled and experienced staff. That's exactly what you get when you visit Baptist Collierville's emergency department.

Designed for comfort and convenience, Baptist Collierville's ER is equipped to handle a variety of emergency situations and can provide critical care and trauma stabilization. If you or someone you know is dealing with chest pain, difficulty breathing, stroke symptoms (trouble walking, speaking, and paralysis of the face/arm/leg), head trauma, severe bleeding or loss of vision, get to the Baptist Collierville emergency department quickly.

What to Expect During your Visit to the Baptist Collierville Emergency Department

Baptist Collierville's emergency department staff is committed to providing high-quality service and compassionate care to families in the community. It's our goal to work with each patient to ensure they are satisfied with all aspects of the care they receive. To be prepared for your visit, here is the most essential information you should know:

Where am I going?

Baptist Collierville's Emergency Department is located at 1500 West Poplar, Collierville, TN 38017. Visitors should use the parking lots at the front of the hospital on Poplar Avenue. Emergency parking is on the north side of the building. Handicap parking is available.

How long will I have to wait?

We list the current emergency department wait time at the top of this page. Keep in mind that Baptist Collierville's emergency department treats patients according to the urgency of their condition, so those with more serious conditions are treated first. Please be patient and respectful to others with more urgent conditions and the emergency department staff.

What is the best time to go to the emergency department?

You should visit an emergency department when you have a health emergency. There is no "best time" to go to our emergency department in Collierville. We are open 24 hours a day.

What should I bring with me?

Bring your insurance card and a list of your medical history, current medications and allergies. You should also bring a copy of any living wills or health care proxies, if possible. Our staff can provide information about these documents.

Is it okay to bring a small child me?

Yes. Baptist Collierville offers child-friendly facilities to make an emergency situation as manageable as possible for families.

What do I do when I get there?

Our hospital will likely have a staff member such as a triage nurse toward the front of the ED who is ready to greet you and evaluate your condition. They may ask for your basic information or who you are there to see. Questions may include, "What brought you here today?" and "Are you allergic to any medications?" Please be cooperative and provide the necessary information.

Who will be treating me?

Baptist employs a variety of medical professionals who are trained in providing emergency services. These professionals may include an attending physician, resident physician, physician assistant, intern, primary nurse, emergency room technicians, X-ray technicians and respiratory therapists.

Can I have visitors?

Baptist allows two visitors to accompany you while you are being treated. However, during severe trauma cases, family and friends may be asked to remain in the waiting room so doctors can devote their full attention to you.

Can I smoke while I'm there?

No. All Baptist hospital campuses are tobacco-free. Smoking, including electronic cigarettes and cigars, or other use of tobacco products is not permitted anywhere on our campuses.

How much will it cost?

We stabilize all patients who come to our emergency department, regardless of their ability to pay. If you are uninsured or underonsured, you may qualify for assistance through our charity, uninsured and indigient policy. In addition, we accept a number of major insurance companies in our region, including Aetna, Blue Cross Blue Shield, Humana and Coventry.

What happens after I'm treated?

You will be monitored to ensure your treatment is successful. If follow-up treatment with a specialist is required, the emergency physician will provide the on-call physician's name and phone number.

Other questions?

Please ask to speak with the charge nurse or house supervisor on duty, or call 901-861-9000.

If you need us, visit the Baptist Collierville emergency department today.

Contact Us

Baptist Memorial Hospital-Collierville

Address
1500 West Poplar
Collierville, TN 38017

Phone
901-861-9000

Email
info.collierville@bmhcc.org

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