No one wants to experience a health emergency. A trip to the local emergency room (ER) is probably the last thing on your mind when you start your day. You can't deny, however, that serious, unexpected health situations do happen, and when they do, you need to know where to go.
Most of the hospitals within the Baptist Memorial system have an emergency department (ED). No matter which location you visit, you can expect a staff of knowledgeable, compassionate doctors and nurses who are certified in emergency medicine. Additionally, Baptist EDs admit patients 24 hours a day, seven days a week. No matter what time of day you're forced to pay our ER a visit, we'll be here for you.
Our Approach to Emergency Care
When a health situation is an emergency, it takes precedence over anything else. Baptist emergency medicine physicians are trained to think fast and determine the right type of treatment. Their special training means they thrive in fast-paced environments and know how to handle dangerous, often traumatic situations. From a broken bone or loss of consciousness to heart attacks and sudden illnesses, Baptist doctors have the familiarity, experience, and skills needed to provide the right care.
Our approach also includes giving our hospitals and doctors the tools they need to deliver the best care possible and help patients get better. For example, multiple emergency department expansions (such as the 18,000-square-foot expansion at Baptist Memorial Memphis in 1995) have given our doctors the space they need to treat a large number of patients. Additionally, many of our hospitals offer specialized emergency care through trauma centers, helicopter services, and pediatric emergency rooms (with specialized pediatric equipment and 24/7 coverage by pediatric nurses, physicians, and hospitalists).
What to Know Before Your ER Visit
If you or a loved one needs to rush to the emergency room, we understand the urgency. To make the experience as seamless as possible, it's important to be well-informed before you visit local ER. Here are some questions and answers to keep in mind:
- Where am I going? Do you have the address to your nearest emergency room? Do you know where the ED is located within the hospital? You can see a list of all Baptist Memorial hospitals with EDs here.
- Who do I talk to when I get to the ER? Our hospitals will likely have a staff member, such as a triage nurse, towards the front of the ED who is ready to greet you and evaluate your condition or situation. They may ask for your basic information or who you are there to see. Questions may include, "what brought you here today?" and "are you allergic to any medication?" Please be cooperative and provide the necessary information.
- What should I bring with me to the ER? If you are escorting a loved one to the emergency room or you are in a medical emergency, do not forget to bring insurance documentation and a photo ID. It is also helpful to carry a list of all medications that you or your loved one is currently taking.
- What insurance do you accept? Most Baptist hospitals accept all major insurance companies in our region, including Aetna, Cigna, Blue Cross Blue Shield, Humana, Coventry, and United. Check with your particular hospital for more specifics.
- Will I have to wait? You may have to wait. Patients are treated according to the urgency of their condition, not their time of arrival. We try to ensure that wait times are as short as possible. There are waiting rooms where you may be required to stay while waiting for an available physician.
- Who will be treating me? Baptist employs a variety of medical professionals who are trained in providing emergency services. These professionals may include an attending physician, resident physician, physician assistant, intern, primary nurse, emergency room technicians, X-ray technicians, and respiratory therapists.
- Can I have visitors? Baptist allows two visitors to accompany you while you are being treated. However, during severe trauma cases, family and friends may be asked to remain in the waiting room so doctors can devote their full attention to you.
- Where do I park? Parking information varies per hospital location; however, you can identify specific parking information by finding your nearest location.
- Can I smoke while I'm there? All Baptist hospital campuses are designated as tobacco-free. Smoking or other use of tobacco products is not permitted anywhere on our campuses.
- What happens after I'm treated? You will be monitored to ensure your treatment is successful. A staff member will review your care instructions before you leave the hospital, and you may be referred to a specific physician or health care facility for follow-up care.