Published on March 01, 2011

Baptist Memphis Recognizes Nurses Who Perform Above and Beyond Expectations

MEMPHIS, Tenn. - Kayola Brown and Toya Tolliver, nurses working at Baptist Memorial Hospital-Memphis, recently received the DAISY Award for Extraordinary Nurses which is given in appreciation of the work nurses do. Both nurses are Baptist College of Health Science graduates, and second time DAISY winners.

Brown was recognized by a patient for her willingness to go out of her way to comfort the patient.

"I feel a sense of connection with her (Brown) and am grateful for her attitude and her caring spirit," wrote the patient. "She gives me a model of what type of person we should strive to be like. She has really eased my anxiety and her care for everyone shows."

Tolliver was recognized by a fellow nurse for assisting a patient with his care after he was discharged from the hospital.

"The patient was very appreciative and came back to the floor a few days later to thank her (Tolliver)," said fellow nurse Lula Lofton. "Toya is very compassionate and went over and beyond to help her patient."

Nursing administrators at Baptist Memphis accept nominations and select nurses to receive the DAISY Award. At a presentation in front of the nurses' colleagues, physicians, patients and visitors, the honoree receives a certificate and a sculpture called A Healer's Touch, hand-carved by artists of the Shona Tribe in Africa.

"I am very proud that Kayola and Toya were recognized for their compassionate spirits for the second time," said Dana Dye, chief nursing officer at Baptist Memphis. "We are pleased that they are on our team."

The not-for-profit DAISY Foundation is based in Glen Ellen, Calif., and was established by family members in memory of J. Patrick Barnes. Barnes died at 33 in late 1999 from complications of idiopathic thrombocytopenic purpura, an auto-immune disease.

The care Barnes and his family received from nurses while he was ill led to the creation of the DAISY Award. All the nurses in Brown's and Tolliver's units received Cinnabon cinnamon rolls because while Barnes was in the hospital, he once asked his family to bring enough cinnamon rolls for him and all the nurses in his unit.

The Baptist Memphis campus includes the 706-bed hospital that is the flagship of the Baptist Memorial Health Care system. It serves as a major referral center for patients from across the Mid-South and offers many diagnostic, surgical and rehabilitation services. The hospital has added hundreds of beds in the past few years, with the opening of a new patient tower and the Baptist Heart Institute. Consumers have rated Baptist Memphis their most preferred hospital for overall health care services in an independent National Research Corp. poll for the past 15 years in a row, and according to HealthGrades® in 2011, Baptist Memphis ranks in the top 5 percent nationally for emergency medicine and cardiac surgery and in the top 10 percent in the nation for overall cardiac services, stroke treatment, pulmonary services, prostatectomy, gastroenterology treatment, medical treatment and critical care. For more information on Baptist Memphis, please call 901-226-5000 or visit


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