Published on March 08, 2010

Baptist Memphis Recognizes Nurses Who Perform 'Above and Beyond' Expectations

MEMPHIS, Tenn. - Roxanne Harris, a nurse working in the intensive care unit at Baptist Memorial Hospital-Memphis; Kayola Brown, a nurse who works in pre-op/post-op; and Lawanda Hicks, an intensive care stepdown unit nurse, were recently recognized with the DAISY Award for Extraordinary Nurses, which is given in appreciation of the work nurses do.

Harris was nominated by the mother of a 29-year-old patient who was gravely ill with pneumonia. In her nomination, the patient's mother wrote,  As the effects of his illness became more severe, she not only cared for his needs but was present for his wife and family's needs.

The husband of one of her patients nominated Brown. He praised her devotion and professionalism and wrote, "Nurse Brown worked professionally and used the best bedside manners imaginable to put my wife at ease so she could get well."

Hicks was nominated by ICU stepdown nurse manager Keith Harmon after Harmon learned of Hicks' dedication to the family of a patient who passed away. Hicks even attended and spoke at the patient's funeral.

"She spoke of the bond she had developed with the patient and her family," Harmon said.  "This was a shining example of Lawanda's compassion, love and caring nature toward her patients and their families."

Each month, Baptist Memphis' nursing administrators accept nominations and select a nurse to receive the DAISY Award. At a presentation in front of the nurse's colleagues, physicians, patients and visitors, the honoree receives a certificate and a sculpture called A Healer's Touch, hand-carved by artists of the Shona Tribe in Africa.

"I am very proud of Roxanne, Kayola and Lawanda for their achievements," said Dana Dye, chief nursing officer at Baptist Memphis.  "They always show compassion for their patients' needs and consistently deliver high-quality care in a professional manner."

The not-for-profit DAISY Foundation is based in Glen Ellen, Calif., and was established by family members in memory of J. Patrick Barnes. Barnes died at 33 in late 1999 from complications of idiopathic thrombocytopenic purpura, an auto-immune disease. The care Barnes and his family received from nurses while he was ill led to the creation of the DAISY Award. All the nurses in each recipient's unit received Cinnabon cinnamon rolls because while Barnes was in the hospital, he once asked his family to bring enough cinnamon rolls for him and all the nurses in his unit.

The Baptist Memphis campus includes the 706-bed hospital that is the flagship of the Baptist Memorial Health Care system. It serves as a major referral center for patients from across the Mid-South and offers many diagnostic, surgical and rehabilitation services. The hospital has added hundreds of beds in the past few years, with the opening of a new patient tower and the Baptist Heart Institute. Consumers have rated Baptist Memphis their most preferred hospital for overall health care services in an independent National Research Corp. poll for the past 14 years in a row, and according to HealthGrades®, Baptist Memphis' cardiac and gastrointestinal surgery, stroke and pulmonary care and critical care were among the top 5 percent in the nation in 2010 resulting in the facility receiving the Distinguished Hospital Award for Clinical ExcellenceTM.

For more information on Baptist Memphis, please call 901-226-5000 or visit


Contact Us

Brittany Bowles

Public Relations Specialist
Phone: 901-227-3527
Cell: 901-299-5419

Ayoka Pond

Public Relations Manager
Phone: 901-227-3503
Cell: 901-581-5637