While you are at the Hospital

It is important to us that you experience quality care and excellent customer service, in a warm and caring environment. Use this as a guide to the information you need. Let us know if there is anything we can do to make you more comfortable, such as bringing an extra pillow or blanket. During your stay feel free to talk with your nurse or a nurse manager or call the Help Line for assistance in resolving issues or concerns that may arise during your stay.

Patient Room Information

At Baptist Memphis, we pride ourselves on cleanliness. Patient rooms are thoroughly cleaned and prepared for new arrivals. In addition, patient rooms are cleaned daily. Please let us know if there is anything we can do to make you more comfortable, such as bringing an extra pillow or blanket.

Bed Controls

Your bed is completely electric. Control buttons to adjust the bed are located on the side rails or the foot of the bed. The controls will move the head or the foot of the bed up and down.

Emergency Call Light 

An emergency call light is located in the bathroom for convenience if you need assistance.


Your nursing team will assess the need for daily linen change. For your comfort, we will straighten your bed and provide the necessary linens for you and your overnight guest.

Meal Selections

Catering to You

We offer a personalized “Catering to You” program for all our patients’ nutritional needs. A copy of the daily patient menu is available in each patient’s room.

A catering associate from Food & Nutrition will visit each patient 1½ hours before lunch and dinner to obtain menu selections. Breakfast selections will be taken the evening before.


Occasionally, selections will be altered prior to meal delivery due to diet restrictions established by your physician. If you do not have a copy of the menu in your room or have questions or comments about your meals, please contact the Help Line at 6-5555.

Nurse Call Light

Your nurse call light is located on the side rail of your bed or a hand-held control clipped to your bed in a convenient location. Upon admission to your room, a staff member will demonstrate how to call for assistance.

Personal Care Items

Patient rooms include a wash basin and water pitcher. Towels, washcloths and soap are in the bathroom. Please ask the staff for a toothbrush, toothpaste or mouthwash if you need these items.

Room Cleaning

Our staff needs to focus on your health needs, so we appreciate family members and visitors doing their part to help keep your room clean by disposing of trash properly. Keeping a clear path from the door to your bed is especially important in case you should need help quickly.

Our environmental services staff performs the following daily:

  • Clean bathroom
  • Mop floor
  • Wipe bedside tables
  • Remove trash

Smoking Policy

Baptist Memphis is a smoke-free environment, as we are committed to the health and well-being of our patients, guests and staff members.

In keeping with this commitment and in compliance with Memphis City Code 20-25, patients who can leave their rooms, family members, caregivers and visitors may smoke only in the designated outside smoking pavilion. Take the guest elevators to the concourse level and follow signs to the smoking pavilion.

Telephone Information

All patient rooms and waiting rooms have telephones available. In addition, three phones are located on the wall adjacent to the Information Desk in the hospital’s main lobby.

Local Service

There is no charge for local telephone service. The telephone number for your room is 226 plus your room number. Please tell your family and friends they may dial your room directly.

Long Distance

Long distance calls must be billed to the number called or to a credit card, calling card or home phone number. To make a long distance call, press “0” from your room phone and ask the hospital operator to connect you with a long distance operator.

Baptist Long Distance Carrier

The hospital currently uses MCI as a long distance carrier. Consult your personal long distance plan to avoid incurring MCI-related charges for long distance collect calls or calls charged to your home phone.

Television Information

All televisions in patient rooms are equipped with closed-caption capabilities. Channels:

Ch. 2 Hospital Information Ch. 22 Cartoon Network
Ch. 3 CBS (WREG) Ch. 23 FOX News
Ch. 4 Children’s Movies Ch. 24 ABC (WPTY)
Ch. 5 NBC (WMC) Ch. 25 Headline News
Ch. 6 Relaxation/Chapel Services Ch. 26 Travel Channel
Ch. 7 HGTV Ch. 27 WTBS
Ch. 9 ESPN Ch. 28 Discovery Channel
Ch. 10 PBS (WKNO) Ch. 29 Family Channel
Ch. 11 ESPN 2 Ch. 30 UPN
Ch. 12 ESPN Classics Ch. 31 Learning Channel
Ch. 13 Fox (WHBQ) Ch. 32 TNT
Ch. 17ESPN News Ch. 34 Weather Channel
Ch. 18 Food Network Ch. 35 Hospital Network
Ch. 19 Hospital Network Ch. 38 USA Network
Ch. 20 American Movie Classics Ch. 39 TBN (Christian)
Ch. 21 Hospital Network

Patient Education Channel

The On-Demand Patient Education Channel offers many educational videos for patients and/or families to view. Use the black remote with colored buttons to access the On-Demand choices. Please ask the nursing staff for assistance if needed to view the educational videos.

Personal Belongings

Patients and guests are responsible for all personal belongings.


All patients need a robe and slippers; all other items may be taken home until you are discharged from the hospital.

Denture Care

You will be asked if you wear dentures and, if so, a staff member will give you a denture cup in which to store them. (NOTE: If you are accompanying a patient who is not capable of sharing this information, please ask the nurse for help.)

Preventing Loss or damage

When dentures are not in place, they should be in a denture cup. To avoid losing dentures, please do not wrap them in tissue, washcloths, towels, linens, etc. Please avoid placing dentures on your meal tray, under your pillow, on your sheets or in any concealed place where they may be lost or accidentally thrown out.


To prevent loss or damage to your eyeglasses while you are hospitalized, please do not leave them unprotected on the bedside table, in a robe pocket or on your bed.

Lost Items

While Baptist Memphis is not responsible for patients’ and guests’ personal belongings, we certainly try to return lost items to their owners. To talk with our Security department about a lost item or to file a lost item report, please contact the Help Line at 6-5555.


Please notify your health care provider about any medications you are taking. This includes over-the-counter drugs, vitamins and supplements, as well as prescription medicines.


Your health care providers also need to know if you have any allergies to medications, foods, etc.

If you bring personal medications with you to the hospital, you should have your doctor’s approval before taking them. Give any unnecessary medications brought to the hospital to a family member for safekeeping.


We recommend patients leave all valuables at home, including money, jewelry, credit cards, purses and anything else that would be considered a loss.

Patients may be moved during admission for tests, examinations and other necessary procedures and may have difficulty keeping up with personal property.

What if You Brought Valuables

If you are admitted and have brought any valuables, please contact the Help Line at 6-5555 to have these items stored in the security office. You will be given a security-issued receipt and may access your valuables at any time.

Not Liable for Damage or Loss

The hospital and its employees are not responsible or liable for damage to or loss of any personal property that is not deposited with the security office.

This release from responsibility includes any loss or damage to dentures, bridgework, clothing, eyeglasses, sunglasses, contact lenses, hearing aids, prostheses, jewelry, money and any other personal property.

Contact Us

Baptist Memorial Hospital-Memphis

6019 Walnut Grove Rd.
Memphis, Tenn. 38120



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