At Baptist Rehab-Germantown, we want you and your family to have a very good experience at our hospital. Our Service First program, which focuses on delivering outstanding customer service, embodies our commitment to patient satisfaction. Upon discharge, you will receive a patient satisfaction survey. We hope you will be very satisfied with your experience at our facility. If you are not very satisfied at any time during your stay, please let us know so we can address your concerns immediately. A member of administration can be contacted by dialing 7-8-9 from any hospital phone. To show our commitment to patient satisfaction, all staff evaluations are directly affected by the overall results of this survey.