Below is some information to help answer questions you may have about our Outpatient Therapy services. Also, please feel free to contact us with any questions at (901) 385-3877.
When should I arrive for my therapy?
On your first day, we ask that you arrive 30 minutes prior to your scheduled appointment. This is very important to allow us to best serve you. For example, if the appointment with your therapist is at 10:00 a.m., you will be asked to arrive by 9:30 a.m. This allows our friendly Admissions Staff to register you for therapy and for you to complete the important health history form [PDF, 87 KB] for your therapist.
Do I need a prescription for therapy?
Yes. We do require a prescription from your physician, physician’s assistant (PA), or nurse practitioner (NP). You can bring it with you, but often the referring physician, PA, or NP will fax it to us in advance. If you are not sure, please confirm with us ahead of time to ensure we have a valid prescription for you therapy. Our fax number is (901) 385-3874.
What should I bring?
Bring your insurance card(s) and be prepared to make any applicable co-pays. Also, bring a list of your medications. If you use any braces, walking aids, or assistive devices, we recommend that you bring these.
Can I make my co-pays with a credit card, check or cash?
Yes, you may use any of these payment methods.
Will I have a co-pay each visit?
It depends on your insurance.
Where should I park?
There is ample parking, including handicap spaces. The therapy clinic is located in Suite 112 which is in the corner of the shopping plaza immediately to the right of the Baptist Minor Medical Center.
Will an Initial Evaluation be done?
Yes. This will be done on your first day and takes about 30-60 minutes.
What is an Initial Evaluation?
Your therapist will listen to you and ask you questions about your problem. Then, the therapist will perform tests related to your problem. The PT tests may check things such as strength, flexibility, balance, sensation, coordination, walking or ability to perform important everyday tasks. Your therapist will then summarize the findings and recommended treatment plan with you. Your input to the plan and therapy goals is very important.
Can my family or caregiver come with me?
Yes. We definitely encourage family support and participation with therapy. However, when family or caregivers are not participating in therapy, we ask that they wait in the waiting room. This is for patient privacy and safety, as well as allowing ample room in the therapy treatment areas. Please discuss with your therapist.
What if I have to cancel an appointment?
Please give as much advance notice as possible. Our Administrative Professionals who answer the phone can take care of that for you. Call (901) 385-3877. Please try to limit or avoid cancelling your appointments because you will get the best outcome if you are consistent with your participation in therapy.
What if I need to speak to my therapist?
Your call is very important to us. You may leave a message with our Administrative Professionals, and your therapist will call you back. We appreciate your understanding that your therapist is in the clinic providing care to patients with appointments throughout the day. They will return your call as soon as possible. If you are just calling to cancel, we ask you to allow our Administrative Professionals who answer the phone to take care of that for you (see above).
What training does a therapist have?
Physical Therapists (PTs) are graduates from accredited professional programs and have professional licenses. Many of our therapists have advanced training in a variety of techniques and conditions.
How long will therapy sessions last?
It depends on your individual therapy needs. An hour is common, but it could be shorter or longer. Your therapist will be better able to answer this after your initial evaluation.
What is Physical Therapy (PT)?
PT involves evaluation and treatment of movement-related disorders. Many orthopedic (musculoskeletal) and neurological conditions are appropriate for PT. Physical therapists assess and treat pain, muscle weakness, limited range of motion (ROM), difficulty walking, balance and vertigo, spasticity/tone, motor-control, and muscle imbalance. A licensed PT will establish and oversee the plan of care. A licensed physical therapist assistant (PTA) may assist with the care. PT treatments may include targeted therapeutic exercise, manual therapy, functional activity training, walking training, balance training, aquatic therapy, and coordination or neuromuscular re-education. They may also include traction, electrical stimulation for pain or muscle recruitment, ultrasound, low energy laser, moist heat, and cryotherapy.
Who can I contact for questions regarding co-pays and insurance?
You may contact our office at (901) 385-3877. As a patient at Baptist Rehabilitation we verify your insurance benefits and requirements prior to treatment and are happy to share with you the information obtained but advise that ultimately it is each patient’s responsibility to be knowledgeable of insurance coverage.
Thank you for entrusting us with your care. If you have any further questions, please feel free to call us at (901) 385-3877.