Baptist Memorial Hospital-North Mississippi is proud to showcase the following special employees who have been recognized by their peers for their outstanding work. Because these colleagues have demonstrated a superior commitment to patients and co-workers, the hospital gave them its Service First award. Every quarter, Baptist North Mississippi gives the award to an employee who has been nominated by colleagues for excellent work and a caring attitude. These are the stories of just a few of the people who make our hospital special.
Service First Champion - Fourth Quarter 2011
Connie Fields
Connie Fields has been selected as our Fourth Quarter Service First Champion. Connie joined Baptist North Mississippi in 2001 as a registered nurse on the med surg unit, and then joined the utilization review team in 2002 as a case manager.
Connie’s commitment to patient care goes far beyond just doing her job. She treats every patient as family, and goes above and beyond to ensure that they receive the best care. A family member of one of Connie’s patients wrote, "...the personal care given [by Connie], not just with discharge planning, but the hugs and encouraging words from Connie got me and my family through."
Connie is a valuable member of the case management and the second floor team.
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Service First Champion - Third Quarter 2011
Kelly Reyes
Kelly Reyes has been selected as our Third Quarter Service First Champion. Kelly, operations coordinator for Baptist North Mississippi Outpatient Rehabilitation Services, has been a part of the Baptist team for the past seven years.
Kelly demonstrates service first qualities to everyone she comes in contact with on a daily bases. She always makes certain that patients coming for rehabilitation services feel comfortable, and she treats them like part of the family. Her ready smile and “can do spirit” is contagious among her co-workers who consistently praise her willingness to be involved in every effort of therapy services.
Kelly constantly puts others first, and is always available for any need. She is there for her colleagues whether it is to lend a hand or a shoulder to lean on. The outpatient therapy team would not be the same without Kelly’s willing spirit.
Kelly is always ready to jump in and spear-head efforts such as the hospital float in the annual Oxford Christmas parade. Kelly starts planning the next year’s float the day after the Christmas parade.
Kelly is a wonderful example of service first and we are proud to have Kelly on our team.
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Service First Champion - Second Quarter 2011
BrieAnna Dance
BrieAnna Dance has been selected as our Second Quarter Service First Champion. BrieAnna, a Registered Nurse in our Emergency Department, has only been with the Baptist team since July 2010, which shows that it doesn't take long to identify a true champion!
Although BrieAnna has demonstrated a team spirit on several occasions during her tenure with Baptist, there was one particular occasion in which BrieAnna epitomized Service First. BrieAnna was working one evening in a non-clinical area of the hospital. During this time one of our pediatric patients in the Emergency Room was in need of resuscitating. Although BrieAnna was not scheduled to work in the ER that evening, she jumped in to help. She used her background in pediatrics to lead the team in resuscitating the patient.
BrieAnna's calm demeanor and compassion for the patient helped lead the ER team and the family through a very intense situation. We are thankful for BrieAnna's dedication to our patients, and we look forward to having her on our team for years to come!
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Service First Champion - First Quarter 2011
Kristie Harris
Kristie Harris was recently selected as the first quarter Service First champion. Carolyn Morton nominated Kristie for her compassion and caring for both patients and their families. Recently a visitor was dropped off to stay with a patient. The visitor did not have any money, clothes, or a way to return home. When Kristie realized this, she obtained guest trays for the visitor, bought him new underwear and toiletries, and cleaned his clothes. Kristie also found the visitor an extra pair of scrubs to wear after taking a shower. The visitor was elated with what Kristie had done for him. Kristie went out of her way to provide compassionate care and obtain food, clean clothes and personal supplies that the visitor could not otherwise afford. Kristie did not do this to obtain thanks from anyone, but because of her compassion for the patients and their families.
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Service First Champion - Third Quarter 2010
Carolyn Morton
Carolyn Morton's compassionate soul and initiative with others has earned her the third quarter Service First champion award. Sherri DeLashmit was highly impressed with Carolyn’s work with a patient who did not speak any English and needed education on colostomy care. To help, Carolyn printed the patient education materials in his native language. In addition, she also contacted the University of Mississippi in an attempt to secure an interpreter. When the traditional route failed, Carolyn went a step further and contacted a local restaurant for assistance. Thankfully, a young woman who plans to attend medical school volunteered to interpret for the patient.
As stated in her letter of nomination, "Carolyn touched lives in a special way…the man received education vital to his recovery in his native language. The young volunteer participated in the care of a patient and creating a lifetime memory to prepare her for her medical career."
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Service First Champion - Second Quarter 2010
Ron Horton
Ron Horton was in the right place at the right time when a woman frantically drove up to the door at the main entrance crying out for help. Ron immediately went inside to get a doctor. It was when he came back outside that he realized the woman's daughter was in full labor. Ron instantly proceeded to help the doctor hold the patient as the baby was delivered in the back seat of the car outside the hospital. As Ron was helping the patient's mother get on her way, another woman came in and appeared to be having a heart attack. Ron quickly helped bring her to the ER. After all the chaos, the ER nurses jokingly told him to leave because he was drawing too much business. Ron's amazing dedication to the patients here at Baptist has earned him a nomination by Don Ruby. He earned the second quarter service first champion award because of his willingness to help his patients outside of his daily workload.
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Service First Champion - First Quarter 2010
Camille Toles
Camille Toles satisfies hungry bellies and impresses many with her continuous dedication to her patients.
"Camille was so nice and made sure I had exactly what I wanted to eat and drink," said a patient.
Camille delivers food to patients on the fourth floor of the hospital; in December her name was mentioned on eight out of ten satisfaction surveys for the great job she had been doing. She was nominated by Pauline McCullar and chosen to be the first quarter Service First champion in 2010. According to Pauline, Camille introduces herself every time she enters a patient's room, always asks what more she can do, and always complies with the request.
"The woman who served my food was very nice and friendly, she had a good personality," said another patient.
Camille is a terrific example of what Service First embodies. She continues to go above and beyond the call of duty to ensure the patients on her floor have a comfortable stay and a full belly.
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2301 South Lamar
Oxford, MS 38655
(662) 232-8100
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